Ensuring Data Security and Compliance in Healthcare

Given the sensitivity of healthcare information, our teams operate on fully locked-down dumb terminal PCs that lack floppy drives, CD drives, and USB ports. We prioritize our clients’ compliance concerns and address them proactively, with our delivery center equipped with the most advanced infrastructure to manage data security. Here’s how we go beyond basic countermeasures:

Data Confidentiality

All teams work on secure, locked-down PCs, with restricted remote access to clients’ software applications and tools. This ensures that tasks are completed securely. Client networks are physically isolated and protected by dedicated firewalls to provide an additional layer of security.

Network Security

Our full-time, in-house security team continuously monitors potential threats, ensuring physical, network, application, desktop, and data security. Centralized control over enterprise resources and rigorous audits throughout the year help mitigate threats and minimize disruptions to customer service delivery.

Physical Security

Our delivery center is highly secure—only authorized individuals can access specific areas protected by card readers and secure access systems. The facility is guarded 24/7, and no information-capturing devices, such as mobile phones or cameras, are allowed inside.

Authentication

User identity is verified through strict password protocols. Access to our workflow and distribution system is granted only after authentication.

Integrity

We ensure that data, programs, systems, and networks are protected, and that information is exchanged only in an authorized manner.

Audit Trail

We log all modifications to documents, including the editor’s identity, role, and time of edit.

System Security Monitoring

We continuously monitor system activities to detect and prevent any security breaches.

Confidentiality Agreements

Access to confidential information is tightly controlled, with only a select few employees allowed access for administrative and support purposes. These employees are bound by confidentiality agreements that extend beyond the life of the contract itself.